Support

Need help with Catalogr? Contact support and include your account email, job ID if relevant, and a short description of the issue.

Email: support@catalogr.xyz

Typical response time: within 2 business days.

What we can help with

• Amazon seller account connection
• Supplier XLSX upload issues
• CSV output interpretation
• Processing errors
• Quota and plan questions
• Manual Starter, Pro or Scale activation during beta

Before contacting support

• Make sure your supplier file is in .xlsx format
• Check that the file contains a barcode column such as EAN, UPC or GTIN
• Check that the file contains a supplier price column
• If a job failed, include the job ID shown on the job page

Data and security

Catalogr uses Amazon SP-API to retrieve catalog, sales rank, Buy Box and offer data. It does not access buyer personal information, seller orders, advertising data, inventory data or Brand Analytics data.

For more information, see Data usage, security and compliance.